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Great customer service from a qualified and experienced team.

Reduce inkjet printing downtime with our unmatched technical support. We have knowledgeable professionals ready to help you over the phone or on-site. Whether you need troubleshooting, instructions, software settings, firing parameters, service, or help diagnosing a more complex issue, we are ready to help with expert solutions.

Kao Collins’ technical team is available to assist you Monday – Friday, 8:00am – 5:00 pm, EST.

If you have an after-hours emergency that requires immediate attention, please call 1-513-948-9000 and ask to have an on-call representative contacted.

For Safety Data Sheets (SDS) requests, please contact customer service.

Most technical issues, including ink selections and compatibility questions, should be addressed individually by an expert technician.

Inkjet service and cleaning guide

We’ve created an easy-to-follow guide and best practices for routine functions that may resolve and/or prevent ink problems.

Need technical support?

We’re here to help. Our team has experience, knowledge, and a commitment to finding a solution to your problem.

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