Great customer service from a qualified and experienced team.
Reduce inkjet printing downtime with our unmatched technical support. We have knowledgeable professionals ready to help you over the phone or on-site. Whether you need troubleshooting, instructions, software settings, firing parameters, service, or help diagnosing a more complex issue, we are ready to help with expert solutions.
Kao Collins’ technical team is available to assist you Monday – Friday, 8:00am – 5:00 pm, EST.
If you have an after-hours emergency that requires immediate attention, please call 1-513-948-9000 and ask to have an on-call representative contacted.
For Safety Data Sheets (SDS) requests, please contact customer service.
Most technical issues, including ink selections and compatibility questions, should be addressed individually by an expert technician.
Inkjet service and cleaning guides
We’ve created some easy-to-follow guides and best practices for routine functions. Below are some best practice maintenance and handling instructions that may resolve and/or prevent ink problems.
- Bulk Supply Station Installation
- TIJ 2.5 Aqueous Cartridge Cleaning and Maintenance
- Bulk Ink Maintenance and Handling